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WHY can't I name my Hedgehog Prickles?

sidekick bug problem help issues

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#1 Howl

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Posted 04 March 2016 - 05:16 AM

I contacted Support and created a ticket about not being able to name one of my sidekicks.  I sent them links to pictures showing them what I was trying to do.  However at this point all I have received is useless info about released pets and that you get them at lvl 60.....  I'm lvl 297, I know how sidekicks work.  ALL I want to do is give it a new name but every time I have tried I get this:

 

 

ERROR

 

The entered name is invalid.  Please choose a name with 3 to 25 characters.  Do not use any special characters and not just numbers.

 

 

The thing is I have pets with 2 names and never had an issue.  Any thoughts and/or solutions for this problem?


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My Horns are holding my Halo up!!

 

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Think about it....:

How many women do you know,

would have the sense of humor to choose "Howl" as their user ID

and wear it in public??

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#2 unnie

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Posted 04 March 2016 - 10:19 AM

The issue with that name is that includes a nasty word inside "Prickles", I'll let you figure out what it is. The system automatically does its best to keep any offensive words out of names, sometimes failing badly but mostly working fine. Sorry to see that it worked against us this time. 

 

NOTE: Please keep all information about ticket contents out of the public eye. Even if you don't quote it directly. Thank you.

 

Yours,

 

Tomas 


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#3 DrTiko

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Posted 04 March 2016 - 10:25 AM

Hi Howl,

as a personal opinion, better to keep opening that ticket, and try to explain more till developers get what you want, and your problem full understood, than write it here, where you will get answered by moderators which either will talk you same as i do now, or they will forwarded this to developers again. so better if you contact them directly (developers ofc :D ).

 

but we can try here to help, maybe someone had same problem, and fixed it.

so good luck :)


Edited by DrTiko, 04 March 2016 - 10:36 AM.

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#4 AngelicaSynn

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Posted 04 March 2016 - 12:39 PM

Also remember that, even though English is the norm on the servers we frequent, as well as here in the forum, it is not necessarily the 1st language of the developers/programmers that set up the programming for that system... it may take a while, or even a translator, to get them to the point of understanding your request... and it might not be cost-effective for programmer man-hours to be spent in such a pursuit...


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#5 LittleOne

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Posted 04 March 2016 - 04:59 PM

Try Pricles or Prikles



#6 DrTiko

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Posted 05 March 2016 - 02:16 AM

turning around the problem won't solve it.

but anyway if you really want to name your pet like that

you can add spaces

so it will be something like this

P r i c k l e s

you can even stress on any letter i think it would work too

with or without spaces

and good luck


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#7 TheDarkLight

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Posted 05 March 2016 - 03:38 AM

My suggestion would be to use #'s to substitute a letter. that way there isn't that much more of a noticeable difference. 


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#8 Howl

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Posted 05 March 2016 - 06:05 AM

TYSVM Darklight!!!  Your solution worked!! 

 

I honestly have no clue why it won't take unless the first 5 letters have been Flagged.  I'll contact support and let them know i have found a solution to my dilemma and let them get back to important stuff, like coding better, more interesting stuff for the game!  And I am very glad I followed a team-mates advice and posted here or i'd still be driving support NUTS!  ;)


HowlingWolf3.gif

 

 

My Horns are holding my Halo up!!

 

see-saw.gif

 

 

Think about it....:

How many women do you know,

would have the sense of humor to choose "Howl" as their user ID

and wear it in public??

be.gif


#9 AngelicaSynn

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Posted 05 March 2016 - 01:25 PM

(lol)


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#10 npe

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Posted 05 March 2016 - 03:46 PM

TYSVM Darklight!!!  Your solution worked!! 

 

I honestly have no clue why it won't take unless the first 5 letters have been Flagged.  I'll contact support and let them know i have found a solution to my dilemma and let them get back to important stuff, like coding better, more interesting stuff for the game!  And I am very glad I followed a team-mates advice and posted here or i'd still be driving support NUTS!   ;)

And that is why the forum exists :) so other players and moderators can help out in your hour of need , happy gaming :) 



#11 Feelingood2

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Posted 06 March 2016 - 01:06 AM

that seem strange the computer flag that name! i got a couple pets that i was just playin with rilly and it took them!







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