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#1 Scream

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Posted 01 December 2023 - 09:44 AM

The vouchers codes from this forum does not work on JumpstartSpeedServer, as far as i know the Jumpstart doesn't have a forum,

where do i suppose to play the Advent so i can use the codes there ?


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#2 Lunayi

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Posted 01 December 2023 - 06:33 PM

I have the same problem :( 



#3 Hurric4ne VII

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Posted 01 December 2023 - 08:12 PM

Hello!

 

Could you please provide a screenshot perhaps? Also, please check your inventory, as the error message may appear, but there is a chance you got the rewards anyway. 

 

We are sorry for the inconvenience.



#4 Scream

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Posted 01 December 2023 - 10:21 PM

Spoiler

i did checked now reward received , another team mate hade the same problem



#5 devildog

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Posted 01 December 2023 - 11:28 PM

In our house, we have two people using one computer each with two Heros on two servers.  Only one Hero on one server was able to use the code.  The code was the same for us on both servers.



#6 Hurric4ne VII

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Posted 02 December 2023 - 09:52 AM

In our house, we have two people using one computer each with two Heros on two servers.  Only one Hero on one server was able to use the code.  The code was the same for us on both servers.

 

Hey! Are you using the same forum account?



#7 Lunayi

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Posted 02 December 2023 - 01:17 PM

Hello!

 

Could you please provide a screenshot perhaps? Also, please check your inventory, as the error message may appear, but there is a chance you got the rewards anyway. 

 

We are sorry for the inconvenience.

 

Hi! 

 

I have attached the screenshot of the message that appears after I tried to redeem the code from the 1st day of the advent calendar. The same thing happens with todays (2nd) day. 

 

I have checked my inventory and emails on the game mutliple times and still nothing. :(

 

Edit* Apparently the screenshot did not attach eh. But it is exactly the same message that pops up on the screenshot provided by Scream. 


Edited by Lunayi, 02 December 2023 - 01:18 PM.


#8 meljer

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Posted 02 December 2023 - 02:43 PM

the advent calendar in UK fourms works for the jumpserver


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#9 devildog

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Posted 02 December 2023 - 04:29 PM

Hey! Are you using the same forum account?

No, two different forum accounts.  It happened today, too.  The code didn't work on the jumpint server.  And it's the same code.  I don't have a screenshot, but the message is that the code is invalid and to please enter a valid code.



#10 Lunayi

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Posted 02 December 2023 - 06:19 PM

As meljer stated the codes from the UK forum work! Thank you!

 

However it would also be nice to receive the reward for the first day as I did open it yesterday. Hmm.. 



#11 guilopes01

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Posted 02 December 2023 - 07:18 PM

I don't think coupons from different regions work. For example, jump is considered a European server for some reason, so coupons from regions in the Americas and Asia (ap1) don't work on this server.
 
I've tried using coupons from the Portuguese forum on an account I have on us8/us9 and the coupons don't work either, because they're from different regions.
 
However, I think it's incorrect for jump to be considered a "European" server, and it would be a good addition if coupons from any region (america, asia and europe) were valid on this server.


#12 mariano

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Posted 02 December 2023 - 11:49 PM

I don't receive the advent calendar reward, an error code appears
 
 

Spoiler



#13 meljer

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Posted 03 December 2023 - 03:52 AM

I don't receive the advent calendar reward, an error code appears

 

https://prnt.sc/Bn1iG5Yvwf_G

which server are you playing? you need to collect the advent calendar from the forum that corrisponds to the server you play. if you are playing the jumpserver then you will need to use the UK forums to collect the advent gifts, also please be aware the gift only works one time. so you can not place it on multiple servers



#14 CrisK

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Posted 03 December 2023 - 09:14 AM

Page with advent os not loading on iphone 14..safari or chrome..only a black screen. Anyone usong Iphone and succed to load the tab with advent? If yes, how?
Thanks
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#15 CrisK

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Posted 03 December 2023 - 10:42 AM

I successfully took the code but is not working, it said the code is wrong. I play on RO5 server.

P.s. Solved..got a code from UK server.

Edited by CrisK, 03 December 2023 - 10:47 AM.

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#16 meljer

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Posted 03 December 2023 - 03:36 PM

I successfully took the code but is not working, it said the code is wrong. I play on RO5 server.

P.s. Solved..got a code from UK server.

the UK fourm works with the UK and the jump server, its will not work for any other server so playing RO servers will not get one from the UK forums



#17 guilopes01

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Posted 03 December 2023 - 05:53 PM

the UK fourm works with the UK and the jump server, its will not work for any other server so playing RO servers will not get one from the UK forums

 

actually you are wrong. you can use UK forum cupons on RO, PT, ES, IT, ... servers. 

 

It's not about the server, but about the region (Europe, Asia and America)


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#18 ktaylornp

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Posted 15 December 2023 - 08:25 PM

I am unable to find any place to enter code. Playing on iPhone and am unable to download Hero Zero onto Mac so phone is only option

#19 meljer

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Posted 16 December 2023 - 12:44 AM

There is no option on cell phones to put in the coupons, which is unfortunate. You can try to open the browser in the phone and put it in that way, but I do agree with you that this should be a feature because a lot of the game base is from the app on phones


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#20 Nallerheim

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Posted 16 December 2023 - 06:33 PM

Phones that do support redeeming coupons only include Android devices. 


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