Hi dear HZ community,
As you know we experienced two glitches in a row regarding the voucher code. First there was a problem redeeming it. It didn't work and you got logged out or got stuck in endless "reload" -loops. Now, as to why that one thread was hidden - that is irrelevant at this point, however we understand why you started this one after seeing that happen.
As our Senior moderator npe said several times, this should've been clear already. There should be no need to for me to intervene like this at this or any point.
My message to you is clear and simple; All stats, donuts, tournament ranks, honor, etc. that's been gained by exploitation have been removed from the game database by methods we unfortunately cannot disclose details of. What we can tell you, is that I personally have been working on this, and I can assure you that all this results in nothing more than reset of stats despite many of you probably wishing for punishments for the usage of said possibility to exploit.
We are grateful for your interest in the forum, as this is what we are here for. Forums, they are for you more than us. Sometimes things don't go as planned in-game and in the support team. But now I'm clearly seeing that there's no point in continuing this discussion anymore. Feel free if you want to, but the mod team won't interfere/-vene unless rule breaches (infractions) appear, from this moment on.
The team felt that the Supervisor's word would make you feel more safe and cared for, as that's the message we do our best to relay to you. We hope to avoid such programming errors in the future. However as players you've all agreed to the ToS (Terms of Service), and there it's clearly stated that we cannot guarantee a 24/7/365 100% working bug-free game environment despite striving to keep it as close to that 100% as possible.
If you have more problems, or notice that someone has not had their stats reset 24 hours from now - open a new ticket at support (link: http://support.heroz...tLanguage=en_US) Also, first make sure to properly refresh the game page by pressing SHIFT+F5 for instance, to reload all content again and nothing from temporary files or the cache to make sure you get the proper stats of suspected cases in this example.
Best regards and thank you for your patience and cooperation,
Tomas Luoto
Supervisor, HZ.UK/US/AP Support Team
Team Hero Zero Management