Jump to content


Photo

Game keeps randomly restarting


  • Please log in to reply
26 replies to this topic

#21 Hurric4ne VII

Hurric4ne VII

    Advanced Member

  • Team Hero Zero
  • 88 posts
  • World:US1
Reputation: 51

Posted 09 March 2023 - 09:08 AM

Hello,

 

So, overall the issues with iOS are:

 

- Screen is zoomed/cropped,

- Game randomly restarts,

- "Unknown error" messages appear frequently.

 

Is there anything else worthy of reporting? Please don't forget to send a ticket to support, so we can promote the case and make these problems identifiable by our programming department.


  • CrisK and Zerovision like this

#22 CrisK

CrisK

    Advanced Member

  • Members
  • PipPipPip
  • 108 posts
  • World:US8
  • Character:Ginapistol
Reputation: 56

Posted 20 March 2023 - 04:26 AM

Nothing fixed yet. New problem: game going very slow at some moments and crash for several minutes. Few team mates report the same problems.
Ticket send already.

#23 Hurric4ne VII

Hurric4ne VII

    Advanced Member

  • Team Hero Zero
  • 88 posts
  • World:US1
Reputation: 51

Posted 25 March 2023 - 12:24 PM

Hello, 

 

Nothing fixed yet. New problem: game going very slow at some moments and crash for several minutes. Few team mates report the same problems.
Ticket send already.

 

Is this related at all to the spending of RAM of the game in browser version, or the one in android/iOS which the game displays an unknown error and then randomly restarts? On what devices is the problem you're talking about happening?



#24 CrisK

CrisK

    Advanced Member

  • Members
  • PipPipPip
  • 108 posts
  • World:US8
  • Character:Ginapistol
Reputation: 56

Posted 26 March 2023 - 05:44 AM

I answer to your previous post.

#25 RoseWard

RoseWard

    Newbie

  • Members
  • Pip
  • 1 posts
  • World:US1
Reputation: 0

Posted 22 May 2023 - 04:31 AM

Game keeps restarting every few min.. also issues with background… I have iPhone and many other team members are having same issue. Have tried uninstalling and reinstalling.. starting to not even bother playing because it happens so often

 Here are a few suggestions you can try to resolve the issue:

Update the game: Make sure you have the latest version of the game installed on your iPhone. Developers often release updates that address bugs and improve stability.

Restart your device: Sometimes, simply restarting your iPhone can help resolve temporary issues. Press and hold the power button until you see the "Slide to power off" option. Slide to power off, wait for a few seconds, and then turn your device back on.

Check for iOS updates: Ensure that your iPhone is running the latest version of iOS. Developers frequently release system updates that include bug fixes and performance improvements. You can check for updates by going to Settings > General > Software Update.

Clear app cache: If the game has a cache-clearing option within its settings, try clearing the cache. This can help remove any temporary files or corrupted data that might be causing the restarts.

Contact the game's support team: If the issue persists, it's recommended to reach out to the game's support team directly. They can provide specific troubleshooting steps for your game and device, and they may be able to address the issue in a future update.



#26 CrisK

CrisK

    Advanced Member

  • Members
  • PipPipPip
  • 108 posts
  • World:US8
  • Character:Ginapistol
Reputation: 56

Posted 23 May 2023 - 01:14 PM

None of this work. You try to pass the cat in our yard but is so obvious that the cat is in the programmer's yard. They have to fix it! We pay monthly $ in their pockets and still we r ignored. Why?

#27 Tidalwave

Tidalwave

    Advanced Member

  • Members
  • PipPipPip
  • 45 posts
  • Team:Matchgrade
  • World:US6
  • Character:Tidalwave






Reputation: 28

Posted 25 May 2023 - 12:58 AM

Yes this is happening to me as well with android and is very frustrating. Especially when you are trying to ready up for a fight or complete something in a timely manner. My wife and son both are having this issue on different phones as well. My son's restarted 3 times in a ten minute period a few weeks ago and he doesn't play anymore due to the " glitchiness"




0 user(s) are reading this topic

0 members, 0 guests, 0 anonymous users