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"Free refresh" in Secondhand Shop


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#1 Drucilla

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Posted 14 January 2019 - 01:59 PM

Yesterday and today when I logged into the game I got a popup that said there was a second free refresh in the Secondhand shop. It didn't give it to me yesterday, and it didn't give it to me again today. I did my usual single refresh, and it went straight to asking for a doughnut for a second refresh. There is no free second refresh, despite the popup telling me there should be. 

 

I came to the forum expecting to see a whole thread on this already so given that there isn't one, is anyone else experiencing the same lack of second free refresh?

 

 


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#2 leapinglizard

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Posted 14 January 2019 - 02:33 PM

yeah lots on my team server us2. I didnt get it either. I think the lack of threads here about it because nothing is ever addressed.  I still cant even put in a support ticket it gives me an error although I don't think they have ever helped either. 


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#3 FaithfulAizen

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Posted 14 January 2019 - 03:03 PM

Hello we are aware of the issue with the free refreshes and are trying to fix it.


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#4 Lacatus

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Posted 15 January 2019 - 07:51 AM

And because we already have 2 days without free refresh I suggest when is fixed to get 4 free refresh.


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#5 Hurric4ne VIII

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Posted 15 January 2019 - 10:34 PM

Hello,

This problem arises for some.

The flaw arises when a player was online during midnight and did not reload the game before the first update of the store. For this reason, the display error is not present for all players. This problem should not happen, i apologize in the name of staff.

 

Good continuity!


SIGUE CORRIENDO, NO DEJES QUE TUS EXCUSAS TE ALCANCEN


#6 RoderickG

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Posted 16 January 2019 - 05:52 AM

So because I was logged-in during the first turnover, I won't get ANY of the free refreshes? :(


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#7 Lacatus

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Posted 16 January 2019 - 02:17 PM

And is done..5 days no double refresh for me and probably for many.
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#8 Drucilla

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Posted 16 January 2019 - 02:37 PM

I got a second refresh yesterday, so I figured they must have fixed the problem. I didn't get the popup telling me I had a refresh, but after doing my normal refresh there was a second free one waiting for me. Today I got the popup saying I'd have a free refresh, and once again there was no refresh. So it seems if you don't see the popup you get a refresh, but if you do get a popup telling you you'll get one, you don't get it. Crazy. 



#9 Huskerdoo

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Posted 16 January 2019 - 02:44 PM

Never got it period since it started.


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#10 leapinglizard

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Posted 16 January 2019 - 02:49 PM

I was censored?  wow. no follow up message to why my post got deleted?  



#11 FaithfulAizen

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Posted 16 January 2019 - 02:49 PM

It popped up for on the second day and I only got 1 refresh.


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#12 PhoenixGold

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Posted 16 January 2019 - 05:32 PM

I didn't get any refreshes (double). And on some of the days I know I was not logged in at midnight. Usually in bed before.reset/midnight.
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#13 chuxter

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Posted 16 January 2019 - 05:58 PM

Never got 2nd free refresh at all.

Between that and the lousy HC been a frustrating week so far.


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#14 FaithfulAizen

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Posted 16 January 2019 - 06:28 PM

Hello LeapingLizard your comment was hidden was because it doesnt contribute to the subject. It is wrong to say that we punish the active players. We know of the error and its not happening to all users. We apologize for any issue that you guys have had.


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#15 leapinglizard

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Posted 17 January 2019 - 12:38 AM

"Hello, This problem arises for some. The flaw arises when a player was online during midnight and did not reload the game before the first update of the store. For this reason, the display error is not present for all players. This problem should not happen, i apologize in the name of . Good continuity!"

 

 

bull it was said the ones who didnt recieve was because they were logged in.  aka as active. no free refreshes no award of donuts to make up for it. so ........


Edited by leapinglizard, 17 January 2019 - 12:39 AM.

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#16 RoderickG

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Posted 17 January 2019 - 11:57 PM

So I guess since there's been no further action by support that it's just tough luck for those of us affected by the glitch?


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#17 PhoenixGold

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Posted 19 January 2019 - 09:16 PM

I guess not... unfortunately....

#18 PhoenixGold

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Posted 19 January 2019 - 09:18 PM

Hello,
This problem arises for some.
The flaw arises when a player was online during midnight and did not reload the game before the first update of the store. For this reason, the display error is not present for all players. This problem should not happen, i apologize in the name of staff.
 
Good continuity!


So how do you guys know that this was the problem? As stated I wasn't logged in at midnight most nights and still did not get it?

#19 FaithfulAizen

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Posted 20 January 2019 - 12:22 AM

The error was many reasons, not just being active at midnight, we apologize for all the problems that happen to you to the name of our staff. The event "Free refresh" in Secondhand Shop is finished.


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