It is not a beginner game, made by 2 students from their own garage. It is neither a game in alpha or beta stage. So, NO, do not expect developers talk to you directly. At this stage, company makes enough money to have a department that deals directly with customers.
PS: I mean, be serious for a second. If the company is small and you want to get hired, you talk directly to the owner. But try that in the medium or big company --- they have human resources department to deal with hiring.
That's understandable. But wise are the leaders and owners of business or company no matter small or big to know how their customers feel. HR usually reports matters to customers and back to the leaders usually in a timely fashion. And usually there comes about a resolution or mediation.
You have to know this game is bleeding out...? Do you want the game to die or survive? I don't complain I can. I complain for general concern the players and the game itself. I've invested a lot of time probably 5 years this game. I want it to survive. Us2 is down to 200ish active players... getting pretty critical for the developers to decide to cut us2 server for to lack of activity or try to fix it... But in order to fix it they need see what is wrong... Or what will bring in maintain players.