48 replies to this topic

[will10]

It really is disheartening that after two weeks of an issue that affects multiple players there's been no official word on this issue.  While I understand the legal complexities of doing business across the globe, a simple acknowledgement would go a long way towards easing players' minds.

[will10]

This afternoon I got a reply to my help ticket (edited for format and privacy):

 

Could you test something for us?

Check in the history of your browser the last link where you played Hero Zero - it should work.

After that, go to options (in the left bottom corner) -> Account and Unlink Account, so you will be able to play through our servers directly, on us3.herozerogame.com .

 

While this did not work for me, I thought I should share in the off chance it might work for some of you.

[sparky1]

I Have just tried the solution that Will10 had been asked to try & it didn't work for me either

[sparky1]

I have just sent a message to support asking for an update for them to send a message back saying they are unable to find my account & could i tell them my character name, my email address & the server name but they have these already as i have used my character name & email when contacting them lol

[sparky1]

Hi Guys it worked sending support another message they have sent me a new password & i'm back playing

[Lacatus]

gj

[NewDay]

Good to see someone got their account back.

[will10]

I just got my account back as well!  If anyone needs assistance or suggestions, please send me a message.

[oedi]

I have gotten my account back as well.  I reply to my ticket I opened and they sent back the following 

 

"please try to login, again on US3, using your username and the password you should have received in your email - we have manually unlinked your account."

Edited by oedi, 07 May 2018 - 12:30 PM.