31 replies to this topic

[Doof]

Anyone know when the time to open boxes are? I tried right now and it says it's not available.

 

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[Mystik]

Same problem here, and I did for sure click the one for the 1st.

[Bobmeister]

Just worked for me got 3 free stat ups for day 1~yey

[Gothcowboy]

it worked for me as well I live in canada and its 9:09 here if that helps any. and thanks for the calendar

[Mystik]

Same time zone here as Gothcowboy, but did not work.  :/  So, seems to not be connected to the problem.

[Toaster]

I'm going to go ahead and assume there's been some mistakes getting the advent calendar going. The email says to click on "participate" below, but there's no participate link and I had to do some digging to find out what they were talking about. Now I'm here and it says I have to wait until December 1st to open the first day on the calendar. Unless my clock is wrong... it IS December 1st. Not to mention that the forums are now loading at a snail's pace, I don't think they anticipated the extra traffic to the forums.

Edited by Toaster, 01 December 2015 - 02:18 PM.

[Pippyspot]

Seems to be working fine for me, not sure why it wouldn't be for others assuming it's the 1st where you live *Shrugs* I've also noticed the huge increase in lag in the forum, hopefully that is fixed soon   

 

Either way, I look forward to picking up more rewards during the month from the calendar   

[LittleOne]

It happened to me too.  I sent in a support ticket.  When I came back later I was able to open the box.

 

So if you still can't open it, send in a support ticket.

[Kablirkle]

Worked for me... But can I only claim the code on one server? I play on multiple servers and it sorta stinks that only one of mine was able to claim. 

 

Did anyone else try?

[Pippyspot]

I suppose it's because the US forums are for US1, US2 and US3 as a whole so the gift is only redeemable on one

[AngelicaSynn]

each forum in our markets gives one code... US forum gives one code, which can be redeemed on any one US game server... same with UK and AP markets...

[LadyKamasutra]

TEAM ROCKET TOTALLY LOVES CHRISTMAS,TIME TO STEAL SOME POKèMON

 

[Doof]

Got it! I guess I just checked too early!

[unnie]

Same problem here, and I did for sure click the one for the 1st.

 

Yes guys, unfortunately we are now experiencing some bugging with the Advent Calendar, so please be patient as we wait for a quick hotfix for the bug. Spread the word, and thank you all for your support tickets, they help us map out where the problems are, so we'd be faster fixing the issue. If we don't announce it, a member probably will let you know when it all works again. I'm prettty sure you guys won't miss any gifts/etc due to this issue.

Thank you for your cooperation and understanding.

 

Your supervisor,

 

Tomas Luoto

Sueprvisor @HZ.US

[Toaster]

i got access to mine without a ticket. checked after work several hours later. i was thinking there could be a server time somewhere else that unlocked them at a certain time of day. either way, i got it.

 

35 energy or something like that though. thought someone was saying hey got stat points. curious.

[Maniac]

I'm getting "Error: Please login to the forum and try again".

Obviously I'm logged in since I'm writing this message. Is Support aware of this or should I go through the pain of contacting them?

[Geek]

Also getting "Error: Please login to the forum and try again".

[Pippyspot]

Personally, i would contact them so they're definitely aware of it and can help you   

[LittleOne]

I've had problems getting my prize too.  It seems I have to wait several hours before it considers it a new day.  Then it will let me have my prize.  But  yes, if you are able to write on the forums then you are logged in.  So I would send in a support ticket. 

 

The will ask for a print screen-----they always do.

[Doomcloud]

I also had the problem where it says you are not logged on - (the infinity loop problem).

 

So I wrote a ticket and was requested to try updating flash and delete all the browser cache, or try another browser.

 

I tried using another browser (firefox) and this solved the problem. 

 

Hope this might help other heroes out there in trouble.

So before filing a ticket, you may try this!!