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Things like this will end Hero Zero

robbed stole lost took theives doesnt care no help quit no support staff

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#1 Despaira

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Posted 21 January 2015 - 08:44 PM

This right here has me seriously considering quitting Hero Zero. If this type of thing is normal around here then I see no point in investing my time and money into a game that does not seem to care how much players lose spending money on the game. This is not a negative comment about the game, this is just an unsettling observation. 

 

Spoiler

 

Things like this steal joy and that smiley face is very irritating. 


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#2 Despaira

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Posted 21 January 2015 - 08:50 PM

I am done playing until we get a satisfactory answer that Hero Zero genuinely cares about it's players. At the very least leapinglizard should get his 150 Dounts. 


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#3 unnie

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Posted 22 January 2015 - 05:31 AM

Despaira,

 

This is somewhat of an interesting situation. We can't discuss stuff like this publicly without breaching some of the most vital rules we've got, as I'm sure you can understand. However, I can say this.

 

There is not, nor has there ever been any reason for us not to do our utmost to try and help people when things like these occur. Now hypothetically, these situations can arise from any number of reasons, but in the end there's almost never any harm done to our players - no matter what you hear. I'm sorry I cannot tell you more about what I mean. 

 

We do care for our players, forum members and customers in general. Individual cases, like this "reply" you're pointing out, should always been tried to be understood as it was written. What I mean is, the forum members seem to have really understood the point wrong here, and for that I can't but say that we are always trying to improve - especially when dealing with customers/players directly. 

 

Though I thank you for being "diplomatical" in this case, I'm still going to leave this discussion at this.


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Also tagged with one or more of these keywords: robbed, stole, lost, took, theives, doesnt care, no help, quit, no support, staff

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