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#1 Random

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Posted 20 April 2014 - 10:08 AM

I don't know if it's a system error or something but a couple of minutes ago I bought 2 paysafecard 10 euro each and when I put the code I received no donuts.

 

Someone having the same problem?



#2 Geejay

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Posted 22 April 2014 - 04:49 PM

You should log that with support and post a ticket :) 



#3 Random

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Posted 23 April 2014 - 08:56 AM

xD Geejay thanks for you reply.

 

I already did it like 4 days ago, but I m not sure they are even working on it.

 

Day by day they keep telling me they have send it to the programming section and are expecting answers soon... But the more I keep reading it, the quicker I realize they are just playing with me.



#4 Geejay

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Posted 23 April 2014 - 05:19 PM

Sorry hun :(  I hope they sort it out for you soon... 

 

I've heard others also mention what you've said above... :/ 



#5 Born Legacy

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Posted 30 April 2014 - 09:44 AM

about everyone has the same problem, perhaps it is some error



#6 Random

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Posted 30 April 2014 - 11:41 AM

But still, it doesn't seem to concern them at all.

 

They are really good for coming up with crap events, but to solve something worth it... No way.

 

The thing is, many people have wasted their money for nothing, as a support working their ass off 24h/24, they should atleast have noticing this problem 1 month before it even occurs and eventually block that kind of payment method.

 

But they don't, simply because they don't care; I should have chosen another server to play and now I regret it....



#7 Funnette

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Posted 01 May 2014 - 09:30 AM

you need to send ticket to paysafcard support



#8 Zagarth

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Posted 01 May 2014 - 09:55 PM

Wrong section. I move it in the right one. Please, be carefull next time.

In second place, send a ticket to Support Game and they can help you about this kind of problem!



#9 Random

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Posted 02 May 2014 - 07:24 PM

Wrong section. I move it in the right one. Please, be carefull next time.

In second place, send a ticket to Support Game and they can help you about this kind of problem!

 Already did it like 2 weeks ago, I kept remind them of the issue and they ended up telling me if I don't stay quiet they mind ban my email from the server game....

 

you need to send ticket to paysafcard support

 

Uhu?



#10 Funnette

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Posted 02 May 2014 - 08:14 PM

The hz support are not responsable about fail payment the only thing they can do for you it's to send you paysaf link to contact this support. They will help you 



#11 Random

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Posted 03 May 2014 - 07:30 AM

The hz support are not responsable about fail payment the only thing they can do for you it's to send you paysaf link to contact this support. They will help you 

 

They already did.... with no result.

Either way issue resolved or not, I don't mind anymore.






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