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Transferring characters


Best Answer SabiLilli , 02 November 2017 - 01:25 PM

After i heard last week from closing servers from a teammate i asked at german support. It is no server from Playata, they don't plan to close servers. The hr-servers (Serbia) will be closed, they are run by a partner of Playata. 

 

So i doubt if it is possible to transfer the account to every server, maybe only the servers of this partner from Playata. You must ask at your forum frogman. 

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#1 frogman

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Posted 01 November 2017 - 02:01 PM

Hi,

 

  I have an acquaintance with a character on a server that is going to be closed.  He was wondering what procedures are in place to transfer that character to one of the active servers (US3 to be exact).

 

Thanks in advance,

FrogMan



#2 Ansane

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Posted 01 November 2017 - 02:12 PM

Not possible. You can not transfer characters between servers as all servers differs from eachother. I recommend you to send in this question to the support team (open a new ticket) at http://support.herozerogame.com. Here you can ask about compensation, if there is any. Good luck. 



#3 LevelHunter

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Posted 01 November 2017 - 09:12 PM

[moved to Questions & Problems]


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#4 centella

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Posted 02 November 2017 - 05:00 AM

wow, what server is( or are) closing?


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#5 SabiLilli

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Posted 02 November 2017 - 01:25 PM   Best Answer

After i heard last week from closing servers from a teammate i asked at german support. It is no server from Playata, they don't plan to close servers. The hr-servers (Serbia) will be closed, they are run by a partner of Playata. 

 

So i doubt if it is possible to transfer the account to every server, maybe only the servers of this partner from Playata. You must ask at your forum frogman. 


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#6 LevelHunter

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Posted 02 November 2017 - 05:17 PM

After i heard last week from closing servers from a teammate i asked at german support. It is no server from Playata, they don't plan to close servers. The hr-servers (Serbia) will be closed, they are run by a partner of Playata. 

 

So i doubt if it is possible to transfer the account to every server, maybe only the servers of this partner from Playata. You must ask at your forum frogman. 

 

That's correct - but "Hr" is Croatia (Hrvatska)


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